Water Survey

Frustratingly, water outages seem to be becoming part of the new normal for people living in this part of Kent. Many of my constituents were without water for days last summer, earlier this year, or again during the recent heatwaves.

With new leadership at the top of South East Water, it is vital that they do everything possible to prevent future water outages and plan for a dramatically improved response in case of an emergency.

That is why I am asking for your views. I would be grateful if you could take a few moments to complete my survey. I will collate all the feedback, take this to the new leadership, and press them to take much-needed action.

Together we can ensure that South East Water does its job and keeps water flowing through our taps.

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Helen Whately MP's Water Survey

Current Your experience with South East Water
Your details

Have you lost running water in the last year?

If yes, please answer the following...

Questions	Poor	Neutral	Good	Excellent	N/A
If yes, what was your experience of getting bottled water from South East Water?	Poor	Neutral	Good	Excellent	N/A
If yes, how would you rate the communication you received from South East Water?	Poor	Neutral	Good	Excellent	N/A
How would you rate South East Water overall?	Poor	Neutral	Good	Excellent	N/A

If so, when?

If you are on the priority list, have you had water deliveries during recent outages?

What are your biggest concerns about possible future water outages?

I am vulnerable or have vulnerable relatives or friends who must have water

I am on the priority list

I have livestock and I am completely dependent on the mains for water

I have livestock but I don’t think I have enough water for than 1 day’s outage

I have a business and have to close without water

None of the above

Other…

How were you affected by the recent outages?

My children’s school was closed

I had to close my business

I did not have enough water for my livestock

I am vulnerable/live with someone who is vulnerable and could not get water

My wedding or other event was cancelled

None of the above

Other…

Do you have a business that has been affected by water outages?

Questions	Yes	No	N/A
Were you adequately compensated?	Yes	No	N/A
Were you able to claim on your insurance?	Yes	No	N/A

Do you agree that the Government should halt Kent’s house building programme until water supplies can be guaranteed for existing and new residents?

Please let me know if there is anything else that you’d like to tell me about your experiences with South East Water.

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