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At Faversham station with the head of SouthEastern
At Faversham station with the head of SouthEastern
Find out what I'm doing to make sure Southeastern stay on track

We need fast, frequent, reliable and good value trains

Making train travel more accessible

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At Faversham train station

I'm determined to improve people's experiences of rail travel in Kent. This includes fairer fares so people have the option of flexible season tickets and proper compensation when something goes wrong. We also need to make our trains and stations more user friendly more people who are less mobile, including disabled people and parents with pushchairs.

You may also be interested in

Brenley Corner

Keeping Kent moving

Whether it’s the school run or commute to work, travel is part of life for many of us. I’m determined to help make these daily journeys better for people in Faversham and Mid Kent.

News

Flexi tickets

Flexi fares give commuters more options

Wednesday, 23 June, 2021

I’m pleased that this month sees the introduction of new flexible season tickets for train travel.

Helen at Headcorn station

Flexible train fares needed more than ever

Tuesday, 21 July, 2020

A change to the season ticket model is long overdue.

I’ve joined other Kent MPs in calling on Southeastern to introduce flexible season tickets. This would make a huge difference to people who get the train to work.

Helen at Headcorn station

It’s time to finally get lifts at Headcorn station

Wednesday, 11 March, 2020

People have waited long enough for lifts at Headcorn station. It’s a busy station and the steps pose a real challenge for many people.

I’ve called for Headcorn to be included in the list of stations receiving funds from the Government’s Access for All programme.

Helen at Faversham station

Campaign win: money back for 15 minute train delays

Monday, 16 September, 2019

It’s good news that passengers can now claim compensation for train journeys delayed by 15 minutes or more.

Whether getting home late from work, missing a connecting train or arriving late to a meeting – train delays are a nightmare.

Headcorn station

Minister must explain why Headcorn Station did not get funding for disabled access

Friday, 24 May, 2019

Disabled passengers, parents with buggies – anyone who can’t use stairs – can’t get onto the London-bound platform at Headcorn. Some people are going in the wrong direction as far as Ashford to get to a station with a lift.

Cutting the ribbon on the restored footbridge

Restored Preston footbridge is a step forward for Faversham Station

Friday, 17 May, 2019

It’s been closed for six months - making it harder for people living south of the railway to get into town - so I was delighted to re-open the Preston footbridge.

It’s been spruced up and strengthened so it can now stay open during the hop festival and other town events.

Headcorn station

Headcorn needs a lift

Tuesday, 11 September, 2018

Disabled passengers, parents with buggies – anyone who can’t use stairs – can’t get onto the London-bound platform at Headcorn. Some people are going in the wrong direction as far as Ashford to get to a station with a lift. It’s high time we got some investment in Headcorn Railway Station.

Helen Whately asks the Rail Minister about disabled passengers

"Will disabled passengers get a seat on trains?"

Thursday, 30 November, 2017

I asked the Rail Minister what steps he is taking to make sure that passengers with disabilities will be able to sit down on busy trains now that there won't be first class seats on peak time trains.

I asked: 

The faulty lift at Faversham station

Lifts at Faversham station to be fixed at last

Thursday, 6 July, 2017

The lifts at Faversham station break down all the time – they seem to be out of order more often than they are actually working. It makes life very difficult for disabled passengers, those with luggage and parents with pushchairs.

Southeastern train

Train delayed 15 minutes? Soon you'll be able to claim compensation

Thursday, 20 October, 2016

If your train is delayed by 15 minutes you will be able to claim back 25% of your fare, under a new compensation scheme set to be introduced on Southeastern trains. 

Compensation for delays over 30 minutes is unchanged. 

Helen Whately at Faversham station handing out her rail surveyClick here to take my rail survey

Helen Whately Member of Parliament for Faversham and Mid Kent

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Copyright 2022 Helen Whately Member of Parliament for Faversham and Mid Kent . All rights reserved.
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