Campaign win: money back for 15 minute train delays

It’s good news that passengers can now claim compensation for train journeys delayed by 15 minutes or more.

Whether getting home late from work, missing a connecting train or arriving late to a meeting – train delays are a nightmare.

Compensation was already available for journeys delayed by over 30 minutes – with a full refund for delays of over 1 hour or cancelled trains. The “Delay Repay 15” scheme allows passengers to claim compensation for journeys delayed between 15-29 minutes.

I’ve been campaigning for a new compensation scheme in recognition that journeys delayed by less than 30 minutes can still cause huge problems for people. Adding 15, 20 or 25 minutes to a journey can be equally frustrating, so I’m pleased that people can now get money back for shorter delays.

The new scheme - introduced on 11 September - allows people to claim 25 per cent of the cost of a single ticket or 12.5 per cent for a return, with compensation also available for season ticket holders.

Ideally, trains should run on time and nobody will need compensation. People need reliable and affordable trains, and I will continue to campaign for better train services in Kent.